CRM AND LOYALTY
Deliver Exceptional Customer Experience And It Will Become Business Value In Return
WHY XGATE LOYALTY SYSTEM?
XGATE Loyalty System offers a complete membership management solution and more. It comprises a front-end member portal to manage profile, view transactional history and rewards redemption. At the backend of the loyalty platform is a flexible system to manage profiles, loyalty program settings and data analysis reporting.
Tiers & Points
No single loyalty program is created equal. Our loyalty system not only allows you to set different tiers, but also different earn/burn points ratio according to the tiers. What's more, members can also earn points for non-transactional activities like check-in to app daily, scan a QR code or social engagements.
Omni-channel CRM
Whether you're managing Tmall, own branded online store or offline retail stores, we have the technical capability to combine online and offline transactional data into our loyalty system to award points. The points can then be redeemed at any of your online or offline channels. This omnichannel approach provides a seamless shopping experience that helps you build a stronger customer relationship.
Digital Wallet
Go virtual with your loyalty card. You can now issue virtual card for eWallet or WeChat to your members. With the eCard, members are kept updated real-time of their points balance and transactional history.
Workflow Automation
XGATE campaign designer approach is based on a shopper's buying behaviour aimed at converting a visitor into customer by understanding his/her needs. This makes our workflow tools not only effective but also easy to use when marketers create leads to sales campaigns. Above all, our proprietary campaign designer can integrate seamlessly with social media, web and mobile to stimulate immediate conversions.
Campaign Management
Delivering the best sales results while optimizing your investments are central to our digital marketing approach. So whether you're developing offers to increase sales or reduce customer churn, our campaign management solution will help you take away the guess work in marketing to ensure your campaigns become increasingly effective at bringing you tangible results.
CRM & Loyalty Solutions
In today’s competitive landscape, retaining loyal customers is more crucial than ever. Building strong customer relationships is the key to securing repeat business, boosting brand advocacy, and driving sustainable growth. This is where XGATE’s CRM & loyalty solutions come into play. We offer a powerful combination of customer relationship management (CRM) and loyalty marketing expertise, helping businesses forge deeper connections with their customers and unlock the full potential of their loyalty programs.
What is CRM & loyalty, and how can it benefit your business?
CRM & loyalty combines the power of customer data management with strategic loyalty programs, creating a holistic approach to understanding and engaging your customers. By implementing XGATE’s comprehensive solutions, you gain:
- A 360-degree view of your customers: Track their preferences, purchase history, interactions, and more, gaining invaluable insights into their needs and behaviors.
- Personalized engagement: Deliver targeted offers, rewards, and communications based on individual customer profiles, fostering meaningful connections and driving higher engagement.
- Increased customer loyalty: Reward frequent purchases, incentivize desired behaviors, and cultivate brand loyalty that translates into long-term business success.
- Boosted revenue and profitability: Attract new customers, retain existing ones, and increase purchase frequencies with effective loyalty programs and targeted marketing campaigns.
- Improved customer lifetime value: Build deeper relationships with your customers, encouraging repeat business and maximizing their lifetime value to your brand.
XGATE’s Diverse CRM & Loyalty Solutions:
We offer a diverse range of solutions to cater to the unique needs of your business:
- CRM Integration: Seamlessly integrate our loyalty engine that comes pre-integrated with CRM database management system. Alternatively, we can integrate with your existing CRM or 3rd party solutions to create a unified platform for managing customer data and interactions.
- Loyalty Program Design and Implementation: Develop customized loyalty programs tailored to your brand and target audience, from points-based systems to tiered memberships.
- Omnichannel Engagement: Reach your customers using lifecycle automation programs across all touchpoints, from online stores and mobile apps to email and in-store experiences.
- Multichannel Communications: Send messages (via email, SMS, MMS, WeChat, WhatsApp etc) to welcome new members, remind members of their loyalty tier upgrade/downgrade, or simply notify members of expiring points & rewards coupons.
- Data Analytics and Insights: Leverage advanced analytics to gain actionable insights into customer behavior and optimize your loyalty program for maximum impact.
- Expert Consulting and Support: Benefit from our team of experienced professionals who provide ongoing guidance and support throughout your loyalty journey.
Why Choose XGATE?
Here’s what sets us apart:
- Industry-leading expertise: We have extensive experience in CRM and loyalty marketing, serving diverse industries and achieving proven results.
- Technology-driven solutions: We leverage cutting-edge technology to offer robust and scalable solutions that meet your evolving needs.
- Data-driven approach: We use data analytics to optimize your loyalty program and deliver measurable results.
- Customized solutions: We tailor our solutions to your specific business goals and target audience.
- Dedicated support: We are committed to providing exceptional support and guidance throughout your partnership.
- Award-winning team: XGATE Hong Kong & Singapore have been the winner at AOTY Awards for six consecutive years in the category of CRM & Loyalty since 2017. Our solution is well-endorsed by marketing professionals and industry experts.
